B2B Sales: +40 788 NACELA (+40 788 62 23 52) B2B Service: +40 746 911 003 (Helpline) IPAF Training: +40 745 474 723
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AUTHORIZED SERVICE CENTER


ORGANIZATION:

Locations:

Mateco Romania has 8 service locations all over the country (Bucharest, Cluj, Timisoara, Brasov, Craiova, Iasi, Constanta, Ploiesti, Oradea, Sibiu and Galati).

Intervention time is max. 24  hours from the customer’s request.

 

Personnel:

The service department has specialized and trained personnel. The personnel’s training is made in our own center as well as in  manufacturer’s training centers. Most of our technical personnel owns  manufacturer’s  license for equipment maintenance and repairs.

 

 

Logistics:

Technical assistance vans – 11 mobile units equipped with tools devices and spare parts.

 

 

Spare parts:

- spare parts department with representatives in each location;
- we use dedicated ERP and CRM software to manage the spare parts and stock;
- in the spare parts warehouses there are about 2000 items, that can be delivered from stock or within max. 48 hours.

 

 

 

SERVICES AND BENEFITS :

 

Service Contracts Advantages

Preferential prices adapted to the labor market parts and accessories.
We can provide original OEM replacement parts for your machine according to your request.

 

Spare Parts

Can be delivered  directly to the customer  location or on site.

 

24/7 CALL CENTER  +40 788 NACELA(+40 788 62 23 52)

One  number  for all your needs

 

The best service team on your site

All of our service personnel are trained and qualified to keep your equipment in safe operating condition. As an added benefit, you'll receive an Inspection Report after each inspection of your equipment.

We are an authorised DEALER & RESELLER!

 

Save time and money when you take advantage of our Service and Maintenance Program.
TO DISCOVER OUR  SERVICE OFFERS PLEASE VISIT OUR WEBSITE: www.mateco.ro